Anyone else having issues with payment allocations on invoices which include finance charges?

January 30, 2017 no comments

Anyone else having issues with payment allocations on invoices which include finance charges?

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Jane Tate

I currently have a support ticket in on this (#29491) however I am curious as to whether any other users are having this issue.

Payments are supposed to be allocated in this priority:

  1. Expenses
  2. Fees
  3. Finance Charges

When receiving payments for invoices which include a finance charge along with past due balances what I’m seeing when I pull up the Invoice Details (and also on the Collected Fee Allocation Report) after the payment has been made is that even if it is a partial payment of that invoice, the finance charge is being paid BEFORE fees.  This is creating issues with paying my attorneys as the “collected fee” on these invoices is off by the amount of the finance charges, therefore the allocated fee to my attorneys is not correct.

 

JD Robinson answered
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    JD Robinson

    Hi Jane –

    We are in receipt of your ticket to the Support Desk and are now testing the issue. One of our support representatives will reach out to you when we have an update.

    Thanks!

    JD Robinson

    Senior Product Specialist

    JD Robinson answered
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